Returns and reclamations
30-Day Return Policy
The 30-day return policy ensures that you are satisfied with the product before making a final purchase decision. Returning items is made easy with the return form included with your order.
The transaction becomes final only after you have seen and accepted the products you purchased. Therefore, you have a 30-day return period after receiving your order.
A product can only be returned if:
- It is in its original packaging and in a condition that allows it to be resold (the product packaging must also be in pristine condition without any signs of use)
- It is undamaged
- It shows no signs of use
Checklist for returning a product:
- Fill out the return form/ packing list that came attached with your order and include it in the return package. Remember to include your IBAN bank account number and BIC code for possible reimbursement.
- Pack the product or products in their original packaging (required)
- Include all the parts, accessories, manuals, papers and other peripherals that came with the product in the return package.
- If possible, pack the products in their original packaging into the package they were originally delivered in.
Return address:
Happy Angler
c/o Posti Oy
Tikkurilantie 148, D51-D52
01530 VANTAA
FINLAND
Returns for Maintenance and Defective Products
If the product you ordered is defective or needs maintenance or repairs due to factors beyond your control, we're here to help! Happy Angler will take care of everything to ensure you're fully satisfied.
Steps for Returning a Product for Maintenance or Reclamation:
- Contact Us First: Please reach out to our customer service team at customerservice@happyangler.com. We're here to assist you with the process.
- Prepare the Product: Place the product(s) in their original packaging, then put those in the package they were delivered in.
- Include Necessary Documents: Be sure to include the cover letter that came with your original package, along with the completed return form or packing list.
- Send It Back to Us: Return the package to the following address:
Happy Angler
c/o Posti Oy
Tikkurilantie 148, D51-D52
01530 VANTAA
FINLAND
We want to make this process as smooth as possible for you. If you have any questions or need further assistance, please don't hesitate to contact us!
