
Customer Service
Do you have questions regarding payment methods, delivery, or warranty-related matters?
On these pages you will find answers to questions pertaining to our online store policies.
Also check the Frequently asked questions (FAQ).
Where necessary, our customer service is happy to provide further information on anything that might be occupying your mind by email: customerservice@happyangler.com
The customer service of the Happy Angler online fishing store is available on weekdays from 9:00 to 15:00 (Finnish time). We aim to respond to all messages during the next weekday at the latest.
Payment Methods
Payment methods
Payment at Happy Angler is realized through the Adyen system and it takes place at the last stage of the purchase process. The payment methods available differ slightly depending on the native country of the customer's credit card or bank. Regardless of the payment method you choose, the order confirmation and order history on your account will show "Adyen" as the payment method.
Payment methods may vary depending on the customers bank's country:
Payment is Safe and Secure
Shopping and paying at Happy Angler is perfectly safe. All personal and payment information is processed using an encrypted SSL connection. SSL stands for Secure Sockets Layer and it is used to protect online data communication.
All payment details (credit card information, ebanking details, bank transfers, etc.) are always processed using 100 % secure and encrypted connections. The Happy Angler does not store the customer's identity number, debit or credit card number or any such payment information anywhere. The transactions are handled by the payment system of our partner company Adyen. Adyen is a global company specializing in payment systems and other international finance and banking systems and services.
For more information about Adyen visit their home page at http://www.adyen.com/
After payment
Shipping Methods and Costs
Shipping methods and costs
Happy Angler Club Benefit: 50% OFF DELIVERY!*
*Baltic countries: 50% off delivery, when order's value is at least €100.
*EU countries: 50% off delivery, when order's value is at least €250. *Non EU countries: 50% off delivery, when order's value is at least €500.
• Delivery time
• Shipping methods and costs
• Shipping to different address / recipient
• Shipment insurance
• Order restrictions
Shipping Times
Shipping Methods and Costs
• All Happy Angler orders are delivered as Priority, Parcel Connect or Parcel Connect Baltics deliveries in cooperation with the national postal operators worldwide.
• The shipping method is either home delivery or delivery to the post office / local pick-up point closest to the shipping address entered by the customer while placing his/her order, depending on the country in question. For details, see the information below.
• Pick-up points vary by country. A pick-up point can be situated in a post office, a store, a kiosk, etc.
• Order tracking: the customer may track his/her orders via the appropriate tracking codes or by logging into Happy Angler and accessing My Account. In addition, each customer receives an e-mail with the tracking information once his/her order is collected and sent from our warehouse in Vantaa, Finland.
• Depending on the situation, the customer receives either a text message or an email when the order has arrived at the pick-up point. In the case of home deliveries the customer is contacted prior to the delivery so that a suitable delivery time can be agreed upon.
Happy Angler Club Benefit: 50% OFF DELIVERY!*
*Baltic countries: 50% off delivery, when order's value is at least €100.
*EU countries: 50% off delivery, when order's value is at least €250. *Non EU countries: 50% off delivery, when order's value is at least €500.Shipping - Destination countries, costs and methods
Destination country | Shipping cost | Shipping method | |
Argentina | from 40 € | ![]() |
Express - home delivery |
Armenia | from 40 € | ![]() |
Express - home delivery |
Austria | from 20 € | ![]() |
Express - home delivery |
Australia | from 40 € | ![]() |
Express - home delivery |
Belgium | from 20 € | ![]() |
Express - home delivery |
Bosnia and Herzegovina | from 40 € | ![]() |
Express - home delivery |
Bulgaria | from 20 € | ![]() |
Express - home delivery |
Canada | from 40 € | ![]() |
Express - home delivery |
Cyprus | from 20 € | ![]() |
Express - home delivery |
Croatia | from 20 € | ![]() |
Express - home delivery |
Czech Republic | from 20 € | ![]() |
Express - home delivery |
Denmark | from 11 € | ![]() ![]() |
Pickup from post office/locker or home delivery - depending on the size of the package |
Estonia | from 10 € | ![]() ![]() |
Pickup from post office/locker or home delivery - depending on the size of the package |
France | from 20 € | ![]() |
Express - home delivery |
Georgia | from 40 € | ![]() |
Express - home delivery |
Germany | from 13 € | ![]() |
Express - home delivery |
Greece | from 20 € | ![]() |
Express - home delivery |
Hungary | from 20 € | ![]() |
Express - home delivery |
Iceland | from 40 € | ![]() |
Standard - pickup from post office etc. |
Israel | from 40 € | ![]() |
Express - home delivery |
Ireland | from 20 € | ![]() |
Express - home delivery |
Italy | from 20 € | ![]() |
Express - home delivery |
Japan | from 40 € | ![]() |
Express - home delivery |
Kazakstan | from 40 € | ![]() |
Express - home delivery |
Kyrgyzstan | from 40 € | ![]() |
Express - home delivery |
Latvia | from 10 € | ![]() ![]() |
Pickup from post office/locker or home delivery - depending on the size of the package |
Lithuania | from 10 € | ![]() ![]() |
Pickup from post office/locker or home delivery - depending on the size of the package |
Luxembourg | from 13 € | ![]() |
Express - home delivery |
Malta | from 20 € | ![]() |
Express - home delivery |
Netherlands | from 20 € | ![]() |
Express - home delivery |
New Zealand | from 40 € | ![]() |
Express - home delivery |
Norway | from 40 € | ![]() |
Standard - pickup from post office etc. |
Poland | from 20 € | ![]() |
Express - home delivery |
Portugal | from 20 € | ![]() |
Express - home delivery |
Romania | from 20 € | ![]() |
Express - home delivery |
Turkey | from 40 € | ![]() |
Express - home delivery |
Turkmenistan | from 40 € | ![]() |
Express - home delivery |
Slovakia | from 20 € | ![]() |
Express - home delivery |
Slovenia | from 20 € | ![]() |
Express - home delivery |
South Korea | from 40 € | ![]() |
Express - home delivery |
Spain | from 20 € | ![]() |
Express - home delivery |
Switzerland | from 40 € | ![]() |
Express - home delivery |
United Kingdom | from 20 € | ![]() |
Express - home delivery |
United States | from 40 € | ![]() |
Express - home delivery |
Uzbekistan | from 40 € | ![]() |
Express - home delivery |
Delivery to a Secondary Address
Shipment Insurance
Order Restrictions
• Shipping restrictions
The Happy Angler delivers orders to all EU countries, excluding Sweden and Finland:
• Customer under 15 years of age
If an order is placed by a person under 15 years of age, that person's guardian is responsible for the order.
• P.O. Box addresses
Happy Angler does not deliver orders to P.O. box addresses.
• Maximum package dimensions
The maximum dimensions of a package depend on the destination country:
All EU countries (excluding Romania, Bulgaria, Sweden, and Finland):
1.5 m / 30 kg
1.5 m / 20 kg
Romania, Bulgaria, and Canada:
2 m / 30 kg
Product Returns
Right to Regular Product Return or Exchange within 14 Days
The transaction between you and the Happy Angler is only final when you have seen and accepted the products you have ordered. This is why you have the right to return or exchange all products you have received within 14 days of receiving them.
A product can only be returned if:
- It is in its original packaging and in a condition that allows it to be resold (the product packaging must also be in pristine condition without any signs of use)
- It is undamaged
- It shows no signs of use
Checklist for returning a product:
- Fill out the return form/ packing list that came attached with your order and include it in the return package. Remember to include your IBAN bank account number and BIC code for possible reimbursement.
- Pack the product or products in their original packaging (required)
- Include all the parts, accessories, manuals, papers and other peripherals that came with the product in the return package.
- If possible, pack the products in their original packaging into the package they were originally delivered in.
Return address:
Happy Angler
c/o Posti Oy
Tikkurilantie 148, D51-D52
01530 VANTAA
FINLAND
Maintenance and Reclamations
If the product you ordered is defective or requires maintenance or other repairs for reasons beyond your control, Happy Angler takes the responsibility.
Checklist for returning a product for maintenance or reclamation:
- First contact our customer service: customerservice@happyangler.com
- Pack the product or products in question into their original packaging and then pack those into the package they were delivered in.
- Include the cover letter attached to the original package in the return package.
- Fill out the return form/ packing list that came attached with the original delivery and include it in the return package.
- Send the products in question to the following address: Happy Angler c/o Posti Oy Tikkurilantie 148, D51-D53 01530 VANTAA FINLAND Reimbursements
About Happy Angler
Company information
Happy Angler is an online store specializing on fishing with a range of 10,000–15,000 individual products depending on the season. Our range comprises all well-known Finnish and international fishing brands, as well as our own high-quality private label products. Our extensive experience of fishing and efficient purchasing activities ensures that we can offer our customers both the latest new products and perennial favorites – always at affordable prices. Our motivated personnel and proficient customer service operators complete our concept: No problem is too large or too small for us to tackle!
We are part of the Swedish Rusta group, whose turnover was approximately 800 million euros last year. We have approximately 200 brick and mortar stores in four different countries. The Happy Angler online store is available in three different languages and we dispatch hundreds of orders to more than 40 different countries each day. Our Finnish website is available at www.happyangler.fi, and our Swedish-speaking customers can visit us at www.happyangler.se.
Contact Information:
Rusta Finland Oy (business ID: 0750 66-6)
Porttipuistontie 1
01200 VANTAA FINLAND
Online store customer service:
customerservice@happyangler.com
available weekdays from 8:00 to 14:00 CET.
FAQ
The most common questions asked by our customers with answers:
• Can I make purchases in the online store without registration?
Yes you can! You can place orders both as a registered customer and without registration. We do recommend becoming a member of the Happy Angler Club, as the free membership provides many benefits without any obligations. More information about the Happy Angler Club can be found here.
• Can I place an order by calling your customer service?
Unfortunately we cannot accept orders through the telephone, as the payment method selection required by the order process cannot be completed over the phone.
• I have placed an order, but I have not received a confirmation; what should I do?
Our customer service is happy to help you sort out such situations. The most likely reason for the missing confirmation is a system malfunction that has occurred after your payment, which means that your order was not registered properly. You should also check your spam folder, as some email systems may interpret the confirmation message as a spam email.
• I have just paid for my order and received a confirmation; when will my order be sent?
Our warehouse is open during weekdays, taking Finnish mid-week holidays into account. Orders are primarily dispatched on the ordering date or the next workday, depending on the workload of our warehouse. Please note that the current pandemic situation and any sales campaigns may significantly increase the load on our logistics. We will also always send you a separate email with a tracking code when the order is dispatched from our warehouse in Voutila.
• I have forgotten my password; how can I reset it?
You can reset your password by clicking the “Forgot your password” link on the login page and following the instructions sent to your email.
• What is a campaign code and how does it work?
Happy Angler uses campaign codes for marketing and customer reward purposes. A campaign code is a short string of letters and numbers, which is entered into the reserved field in the shopping cart and activated. Depending on the situation, a campaign code might entitle the user to a free gift, free delivery, or a percentage discount, for example. The campaign code must be entered into the specific field exactly as it was provided, taking UPPER-CASE and lower-case letters into account.
• When will my order be delivered?
With each order, we will send a separate tracking information message, in addition to which the location of your order can always be checked under your account in the online store. The schedule of a delivery is dependent on many factors, including the chosen delivery method and the stock situation of the purchased products.
• Can I place an order as a company exclusive of VAT?
Of course! We can send your order exclusive of VAT if the order was placed by a company located outside of Finland whose activities are considered subject to taxation for VAT purposes in their country of location. Please provide the information of the products you would like to purchase to our customer service with exact invoicing information (incl. VAT identifier). Once you have paid the advance invoice, your order will be collected at the warehouse and dispatched to the requested address as a regular delivery. The minimum total for orders exclusive of VAT is €1,000.
• What is the regular delivery time?
We aim to dispatch products that are in stock at the time of placing an order on the next weekday after the ordering date. The final delivery time depends on the promptness of the delivery service in the destination country and any border-crossing procedures that may take place between the dispatch from Finland and the delivery in the country of destination. Please note that the current international pandemic situation and the resulting restrictions may impact the regular delivery schedule in some countries.
• Where can I check the availability of a product?
The real-time inventory information for each product is presented on the product's page. The page will also indicate if the product in question is ordered specifically to our warehouse and provide the delivery time.
• Can I choose to have my order delivered to another address or to another recipient?
Of course! You can provide the information of the desired recipient during the order process.
VAT
All prices on the Happy Angler online fishing store are shown without value added tax (VAT), and applicable VAT is automatically generated in the cart based on the destination country in the final stage of placing an order. The final price including possible VAT is shown after entering the recipient's information, based on which the VAT rate is defined and added.
VAT for EU residents
Whenever an order is placed with delivery to any country in the European Union, the local VAT rate is applied. The customer will see the final price of the order before proceeding to payment. In order to verify the applicable VAT rate, simply add the required items to the cart and enter the recipient's information, and our system will automatically generate the final price of the order based on the destination country's applicable VAT.
VAT for non-EU residents
No VAT is applied to items that are ordered with delivery to countries outside the European Union. Once the required items have been placed in the cart and the recipient's information has been entered, our system will automatically activate the tax-free mode, meaning that all ordered items and services will be charged with 0% VAT. Happy Angler will take care of all the necessary paperwork and include all required documentation in the shipment.
NB! Please note that VAT is generated automatically according to the recipient's address. Some countries have restrictions and possible tolls to be paid for online purhaces placed abroad. Happy Angler is not liable for any extra costs charged by third parties, including official fees.