FAQ

The most common questions asked by our customers with answers:

• Can I make purchases in the online store without registration?
Yes you can! You can place orders both as a registered customer and without registration. We do recommend becoming a member of the Happy Angler Club, as the free membership provides many benefits without any obligations. More information about the Happy Angler Club can be found here.

• Can I place an order by calling your customer service?
Unfortunately we cannot accept orders through the telephone, as the payment method selection required by the order process cannot be completed over the phone.

• I have placed an order, but I have not received a confirmation; what should I do?
Our customer service is happy to help you sort out such situations. The most likely reason for the missing confirmation is a system malfunction that has occurred after your payment, which means that your order was not registered properly. You should also check your spam folder, as some email systems may interpret the confirmation message as a spam email.

• I have just paid for my order and received a confirmation; when will my order be sent?
Our warehouse is open during weekdays, taking Finnish mid-week holidays into account. Orders are primarily dispatched on the ordering date or the next workday, depending on the workload of our warehouse. Please note that the current pandemic situation and any sales campaigns may significantly increase the load on our logistics. We will also always send you a separate email with a tracking code when the order is dispatched from our warehouse in Voutila.

• I have forgotten my password; how can I reset it?
You can reset your password by clicking the “Forgot your password” link on the login page and following the instructions sent to your email.

• What is a campaign code and how does it work?
Happy Angler uses campaign codes for marketing and customer reward purposes. A campaign code is a short string of letters and numbers, which is entered into the reserved field in the shopping cart and activated. Depending on the situation, a campaign code might entitle the user to a free gift, free delivery, or a percentage discount, for example. The campaign code must be entered into the specific field exactly as it was provided, taking UPPER-CASE and lower-case letters into account.

• When will my order be delivered?
With each order, we will send a separate tracking information message, in addition to which the location of your order can always be checked under your account in the online store. The schedule of a delivery is dependent on many factors, including the chosen delivery method and the stock situation of the purchased products.

• Can I place an order as a company exclusive of VAT?
Of course! We can send your order exclusive of VAT if the order was placed by a company located outside of Finland whose activities are considered subject to taxation for VAT purposes in their country of location. Please provide the information of the products you would like to purchase to our customer service with exact invoicing information (incl. VAT identifier). Once you have paid the advance invoice, your order will be collected at the warehouse and dispatched to the requested address as a regular delivery. The minimum total for orders exclusive of VAT is €1,000.

• What is the regular delivery time?
We aim to dispatch products that are in stock at the time of placing an order on the next weekday after the ordering date. The final delivery time depends on the promptness of the delivery service in the destination country and any border-crossing procedures that may take place between the dispatch from Finland and the delivery in the country of destination. Please note that the current international pandemic situation and the resulting restrictions may impact the regular delivery schedule in some countries.

• Where can I check the availability of a product?
The real-time inventory information for each product is presented on the product's page. The page will also indicate if the product in question is ordered specifically to our warehouse and provide the delivery time.

• Can I choose to have my order delivered to another address or to another recipient?
Of course! You can provide the information of the desired recipient during the order process.