Wide sortiment!
International shipping!
Great benefits for registered shoppers!

Customer Service

Do you have questions regarding payment methods, delivery, or warranty-related matters?

On these pages you will find answers to questions pertaining to our online store policies.
Also check the Frequently asked questions (FAQ).

Where necessary, our customer service is happy to provide further information on anything that might be occupying your mind by email: customerservice@happyangler.com

The customer service of the Happy Angler online fishing store is available on weekdays from 9:00 to 15:00 (Finnish time). We aim to respond to all messages during the next weekday at the latest.

 

Payment Methods

Payment methods

The Happy Angler online store accepts most common debit and credit cards: Visa, Visa Electron and Master Card. Other acceptable payment methods include PayPal, the Hyves Afrekenen system, and various country-specific bank services: Mister CashDIRECTebanking, iDEAL and Maestro UK. See details at the table below.

Payment at Happy Angler is realized through the Adyen system and it takes place at the last stage of the purchase process. The payment methods available differ slightly depending on the native country of the customer's credit card or bank. Regardless of the payment method you choose, the order confirmation and order history on your account will show "Adyen" as the payment method.

Payment methods may vary depending on the customers bank's country:

Payment is Safe and Secure

Shopping and paying at Happy Angler is perfectly safe. All personal and payment information is processed using an encrypted SSL connection. SSL stands for Secure Sockets Layer and it is used to protect online data communication.

All payment details (credit card information, ebanking details, bank transfers, etc.) are always processed using 100 % secure and encrypted connections. The Happy Angler does not store the customer's identity number, debit or credit card number or any such payment information anywhere. The transactions are handled by the payment system of our partner company Adyen. Adyen is a global company specializing in payment systems and other international finance and banking systems and services.

For more information about Adyen visit their home page at http://www.adyen.com/

After payment

During the payment transaction, follow all the on-screen instructions given on the payment page (and possibly on the page of your local bank) and once the transaction has been successfully completed you will return to Happy Angler for the fifth and final stage of the purchase process (Order Confirmation). If you are not redirected to the page 5/5 Order Confirmation after payment, please contact our customer service: customerservice@happyangler.com

Shipping Methods and Costs

Shipping methods and costs


• Delivery time
• Shipping methods and costs
• Shipping to different address / recipient
• Shipment insurance
• Order restrictions

Shipping Times

The regular shipping time within Europe for products in stock is 3-7 weekdays. Shipping elsewhere might take a few days longer. By-order products (i.e., products that are not held in stock) have varying shipping times. During high season the shipping times may vary. The availability of a product may be seen on the product page under Availability.


Shipping Methods and Costs


• All Happy Angler orders are delivered by EMS (Express Mail Service) in cooperation with the national postal operators worldwide.

• The shipping method is either home delivery or delivery to the post office / local pick-up point closest to the shipping address entered into customer information, depending on the country in question. For details, see the table below.

• Pick-up points vary by country. A pick-up point can be situated in a post office, a store, a kiosk, etc.

• Order tracking: the customer may track his/her orders via the appropriate tracking codes or by logging into Happy Angler and accessing My Account.

• Depending on the situation, the customer receives either a text message or an email when the order has arrived at the pick-up point. In the case of home deliveries the customer is contacted prior to the delivery so that a suitable delivery time can be agreed upon.

• Orders are delivered to the pick-up points closest to the delivery address in the following countries:
Bulgaria, Cyprus, Canada, Israel and Romania.

• Orders are automatically delivered as home deliveries in the following countries:
Austria, Belgium, the Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, and  United Kingdom, Norway, United States and the Croatia.

• Order restrictions: see here »

Due to Covid-19 situation Happy Angler’s logistic partner is temporarily unable to deliver shipments into the following countries:
 
Argentina
Australia
Cyprus
Greece
Italy
Korea, South
Malta
New Zealand
Portugal


We are sorry for the inconvenience.


Shipping - Destination countries, costs and methods
Destination country Cost Shipping method
Argentina 25 € Standard - pickup from post office etc.
Austria 15 € Express - home delivery
Australia 25 € Standard - pickup from post office etc.
Belgium 12 € Express - home delivery
Bulgaria 15 € Standard - pickup from post office etc.
Canada 22 € Standard - pickup from post office etc.
Cyprus 15 € Standard - pickup from post office etc.
Croatia 22 € Standard - pickup from post office etc.
Czech Republic 15 € Express - home delivery
Denmark 12 € Express - home delivery
Estonia 12 € Express - home delivery
France 15 € Express - home delivery
Germany 12 € Express - home delivery
Greece 15 € Express - home delivery
Hungary 15 € Express - home delivery
Israel 22 € Standard - pickup from post office etc.
Ireland 15 € Express - home delivery
Italy 15 € Express - home delivery
Korea, South 25 € Standard - pickup from post office etc.
Latvia 12 € Express - home delivery
Lithuania 15 € Express - home delivery
Luxembourg 12 € Express - home delivery
Malta 15 € Express - home delivery
Netherlands 12 € Express - home delivery
New Zealand 25 € Standard - pickup from post office etc.
Norway 22 € Standard - pickup from post office etc.
Poland 15 € Express - home delivery
Portugal 15 € Express - home delivery
Romania 15 € Standard - pickup from post office etc.
Turkey 22 € Standard - pickup from post office etc.
Slovakia 15 € Express - home delivery
Slovenia 15 € Express - home delivery
Spain 15 € Express - home delivery
Switzerland 22 € Standard - pickup from post office etc.
United Kingdom 15 € Express - home delivery
 United States 22 € Standard - pickup from post office etc.



Delivery to a Secondary Address


You may also have your order delivered to an address that is not your home address (i.e., your place of work), or you may have your order delivered to a completely different recipient. Delivery to a secondary address or recipient is selected in stage 2/5 of the purchase process (Shipping information).



Shipment Insurance


Happy Angler has insured all outgoing packages. If you notice that your package has been damaged even before opening it, notify the pick-up point where you got the package. If you already opened the package before noticing the damage, contact our customer service: customerservice@happyangler.com.


Order Restrictions


• Shipping restrictions
The Happy Angler delivers orders to all EU countries, excluding Sweden and Finland:

Austria / Belgium / Bulgaria / Cyprus / Czech Republic / Denmark / Estonia / France / Germany / Greece / Hungary / Ireland / Italy / Latvia / Lithuania / Luxembourg / Malta / Netherlands / Poland / Portugal / Romania / Turkey / Slovakia / Slovenia / Spain / United Kingdom


• Customer under 15 years of age

If an order is placed by a person under 15 years of age, that person's guardian is responsible for the order.


• P.O. Box addresses

Happy Angler does not deliver orders to P.O. box addresses.


• Maximum package dimensions

The maximum dimensions of a package depend on the destination country:

All EU countries (excluding Romania, Bulgaria, Sweden, and Finland):
1.5 m / 30 kg
Israel:
1.5 m / 20 kg

Romania, Bulgaria, and Canada:
2 m / 30 kg

Product Returns

Right to Regular Product Return or Exchange within 14 Days

The transaction between you and the Happy Angler is only final when you have seen and accepted the products you have ordered. This is why you have the right to return or exchange all products you have received within 14 days of receiving them.

A product can only be returned if:

- It is in its original packaging and in a condition that allows it to be resold (the product packaging must also be in pristine condition without any signs of use)
- It is undamaged
- It shows no signs of use

Checklist for returning a product:

- Fill out the return form/ packing list that came attached with your order and include it in the return package. Remember to include your IBAN bank account number and BIC code for possible reimbursement.
- Pack the product or products in their original packaging (required)
- Include all the parts, accessories, manuals, papers and other peripherals that came with the product in the return package.
- If possible, pack the products in their original packaging into the package they were originally delivered in.

Return address:
Happy Angler
c/o Posti Oy
Tikkurilantie 148, D51-D53
01530 VANTAA
FINLAND

Maintenance and Reclamations

If the product you ordered is defective or requires maintenance or other repairs for reasons beyond your control, Happy Angler takes the responsibility.

  Checklist for returning a product for maintenance or reclamation:

- First contact our customer service: customerservice@happyangler.com
- Pack the product or products in question into their original packaging and then pack those into the package they were delivered in.
- Include the cover letter attached to the original package in the return package.
- Fill out the return form/ packing list that came attached with the original delivery and include it in the return package.
- Send the products in question to the following address: Happy Angler c/o Posti Oy Tikkurilantie 148, D51-D53 01530 VANTAA FINLAND Reimbursements

About Happy Angler

Company information

Happy Angler is an online store specializing on fishing with a range of 10,000–15,000 individual products depending on the season. Our range comprises all well-known Finnish and international fishing brands, as well as our own high-quality private label products. Our extensive experience of fishing and efficient purchasing activities ensures that we can offer our customers both the latest new products and perennial favorites – always at affordable prices. Our motivated personnel and proficient customer service operators complete our concept: No problem is too large or too small for us to tackle!

We are part of the Swedish Rusta group, whose turnover was approximately 800 million euros last year. We have approximately 170 brick and mortar stores in four different countries. The Happy Angler online store is available in four different languages and we dispatch hundreds of orders to more than 40 different countries each day. Our Finnish website is available at www.happyangler.fi, we serve our customers in Russian at www.happyangler.ru, and our Swedish-speaking customers can visit us at www.happyangler.se.

Contact Information:
Rusta Finland Oy (business ID: 0750 66-6)
Porttipuistontie 1
01200 VANTAA FINLAND

Online store customer service:
customerservice@happyangler.com
available weekdays from 8:00 to 14:00 CET.

FAQ

The most common questions asked by our customers with answers:

• Can I make purchases in the online store without registration?
Yes you can! You can place orders both as a registered customer and without registration. We do recommend becoming a member of the Happy Angler Club, as the free membership provides many benefits without any obligations. More information about the Happy Angler Club can be found here.

• Can I place an order by calling your customer service?
Unfortunately we cannot accept orders through the telephone, as the payment method selection required by the order process cannot be completed over the phone.

• I have placed an order, but I have not received a confirmation; what should I do?
Our customer service is happy to help you sort out such situations. The most likely reason for the missing confirmation is a system malfunction that has occurred after your payment, which means that your order was not registered properly. You should also check your spam folder, as some email systems may interpret the confirmation message as a spam email.

• I have just paid for my order and received a confirmation; when will my order be sent?
Our warehouse is open during weekdays, taking Finnish mid-week holidays into account. Orders are primarily dispatched on the ordering date or the next workday, depending on the workload of our warehouse. Please note that the current pandemic situation and any sales campaigns may significantly increase the load on our logistics. We will also always send you a separate email with a tracking code when the order is dispatched from our warehouse in Voutila.

• I have forgotten my password; how can I reset it?
You can reset your password by clicking the “Forgot your password” link on the login page and following the instructions sent to your email.

• What is a campaign code and how does it work?
Happy Angler uses campaign codes for marketing and customer reward purposes. A campaign code is a short string of letters and numbers, which is entered into the reserved field in the shopping cart and activated. Depending on the situation, a campaign code might entitle the user to a free gift, free delivery, or a percentage discount, for example. The campaign code must be entered into the specific field exactly as it was provided, taking UPPER-CASE and lower-case letters into account.

• When will my order be delivered?
With each order, we will send a separate tracking information message, in addition to which the location of your order can always be checked under your account in the online store. The schedule of a delivery is dependent on many factors, including the chosen delivery method and the stock situation of the purchased products.

• Can I place an order as a company exclusive of VAT?
Of course! We can send your order exclusive of VAT if the order was placed by a company located outside of Finland whose activities are considered subject to taxation for VAT purposes in their country of location. Please provide the information of the products you would like to purchase to our customer service with exact invoicing information (incl. VAT identifier). Once you have paid the advance invoice, your order will be collected at the warehouse and dispatched to the requested address as a regular delivery. The minimum total for orders exclusive of VAT is €1,000.

• What is the regular delivery time?
We aim to dispatch products that are in stock at the time of placing an order on the next weekday after the ordering date. The final delivery time depends on the promptness of the delivery service in the destination country and any border-crossing procedures that may take place between the dispatch from Finland and the delivery in the country of destination. Please note that the current international pandemic situation and the resulting restrictions may impact the regular delivery schedule in some countries.

• Where can I check the availability of a product?
The real-time inventory information for each product is presented on the product's page. The page will also indicate if the product in question is ordered specifically to our warehouse and provide the delivery time.

• Can I choose to have my order delivered to another address or to another recipient?
Of course! You can provide the information of the desired recipient during the order process. 

 

COVID-19

Information on the impact of the coronavirus on orders and the operation of our online store personnel

The safety of our customers and our personnel is of utmost importance to us, and we at Happy Angler will make every effort to ensure that you can continue to purchase fishing and boating products safely in the future as well.

Happy Angler's personnel, warehouse, and logistics partners closely follow the recommendations issued by the Finnish Institute for Health and Welfare for preventing the spread of the infection, for example, as regards enhanced hand hygiene. We want to play our part in preventing the spread of infection while simultaneously ensuring the wellbeing of our personnel. Thus, most Happy Angler's employees have begun to work remotely, but we are still here for you. Our online store customer service is available according to regular business hours on weekdays at 9:00–15:00 (Finnish time) at customerservice@happyangler.com.

Is it safe to order products from an online store?

Consumers may be worried about the risk of transmission via packages. The Finnish Institute for Health and Welfare has stated the following:

“The new coronavirus is primarily transmitted via droplet and contact infection when a person coughs or sneezes. According to existing knowledge, surface contact does not play a significant role in the spreading of the virus. The structure of coronaviruses is such that they do not remain infectious on surfaces for long periods of time, particularly in varying conditions.

According to the Finnish Institute for Health and Welfare, the coronavirus cannot be transmitted via shipments and no infections have been found to occur through contact with objects. Orders from our online store are collected, packaged, and sent by Posti's central warehouse, which operates according to extremely high standards for hygiene and disinfection of the facilities. In addition, Posti has issued guidelines on proper hand and coughing hygiene to its entire personnel and stresses the importance of both.

Slight delays may occur in the delivery of orders from the Happy Angler online store, as some exceptions and restrictions are currently applied. However, orders returned to the online store can be processed normally once they have arrived in Finland.

DHL Express continues to deliver packages normally. Exceptions include the Wuhan region in China and Iran, which have been sealed off by the national authorities. However, our deliveries continue to operate normally with a few exceptions.

Due to Covid-19 situation Happy Angler’s logistic partner is temporarily unable to deliver shipments into the following countries:
 
Argentina
Australia
Cyprus
Greece
Italy
Korea, South
Malta
New Zealand
Portugal

At this time, it is extremely important to provide the recipient's mobile phone number in addition to the address and name information for each shipment. Some areas may have special arrangements regarding delivery and the inclusion of mobile phone numbers ensures faster deliveries.

Product availability and stock situation Our central warehouse is well-stocked. The current inventory status can be seen on the product pages.

Sources: Posti, Matkahuolto, DHL, and Experience Commerce Finland

Stay safe! ​​​​​​​

Best regards from Finland,
Happy Angler Team
Customer Service
Payment Methods
Shipping Methods and Costs
Product Returns
About Happy Angler
FAQ
COVID-19

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